Customer Service Agent
--TN Outsourcing--
Role Description
This is a full-time on-site role for a customer service representative at Telecom Networks Outsourcing in Santiago de los Caballeros. As a customer service representative, your day-to-day tasks will include providing excellent customer support, ensuring customer satisfaction, managing customer inquiries and requests, and delivering a positive customer experience. You will be the main point of contact between our clients and their customers, handling various customer service-related tasks to maintain strong business relationships.
Qualifications
- Customer Service Representatives, Customer Support, Customer Satisfaction
- Customer Service, Customer Experience
- Strong communication and interpersonal skills
- Ability to handle high-stress situations
- Excellent problem-solving skills
- Attention to detail and ability to multitask
- Fluency in English and Spanish (additional language skills are a plus)
- Previous customer service experience is preferred
- Knowledge of CRM software is beneficial
- Experience or knowledge of fitness and nutrition is a plus
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as team-building events, monthly parties, and much more
Perks
A full-time position
Attractive salary package.
Training
Fully paid training.
Growth Opportunities
Grow within our company